🔄 Return & Exchange Policy – HAN SCENTS
At HAN SCENTS, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help with an easy return or exchange process.
✅ Eligibility for Returns & Exchanges
We accept returns or exchanges under the following conditions:
✔ Product is unused and unopened
✔ Product is in original packaging
✔ Request is made within 48 hours of delivery
📌 Important:
Due to the nature of perfumes, used or opened products cannot be returned for hygiene and quality reasons.
📦 Valid Reasons for Return/Exchange
You may request a return or exchange if:
- You received a damaged product
- You received the wrong item
🚚 Return Shipping
- Customers must return the product via a reliable courier service (e.g., TCS, Leopards, M&P)
- Return shipping charges are the customer’s responsibility
- Original delivery charges are non-refundable
⏱️ Exchange / Refund Process
- Once we receive and inspect the product, your request will be processed within 3–5 working days
- In case of exchange, a replacement product will be shipped
- In special cases, refunds may be issued via agreed method
📍 Return Address
Please send your return to:
HAN SCENTS – Returns Department
📍 Mohalla Sahiwal, PDK Road, Toor Jhelum
📲 How to Request a Return or Exchange
Step 1: Contact us on WhatsApp
Share your order details + issue (with picture proof if possible)
Step 2: Wait for approval
Our team will review and guide you
Step 3: Ship the product
Send the item securely to our return address
❌ Non-Returnable Situations
We do not accept returns if:
- Product has been used or opened
- Request is made after 48 hours
- Product is damaged due to customer misuse
📞 Need Help?
We’re always here to assist you:
📧 Email: hanfragrance561@gmail.com
📱 WhatsApp: 03427602608
📍 Address: Mohalla Sahiwal, PDK Road, Toor Jhelum
✨ Thank you for shopping with HAN SCENTS
We value your trust and strive to deliver the best fragrance experience every time.