❓ Frequently Asked Questions (FAQ) – HAN SCENTS
Q. Is ordering online secure?
A. Yes, absolutely!
Your personal information is completely safe with HAN SCENTS. We ensure that all your details are kept confidential and only used for order processing and support.
Q. How do I place an order?
A. Ordering is quick and easy:
- Choose your favorite perfume
- Click on “Add to Cart”
- Go to your cart and click “Checkout”
- Enter your shipping details
- Click “Place Order”
📲 You will receive order confirmation via WhatsApp or phone call
Q. What payment method do you offer?
A. We offer:
✔ Cash on Delivery (COD) all over Pakistan
You pay when your order is delivered to your doorstep.
Q. How can I cancel my order?
A. You can cancel your order anytime before confirmation.
Simply contact us on WhatsApp or call, and our team will assist you.
Q. What is your return policy?
A. We accept returns or exchanges only if:
- The product is damaged
- You received the wrong item
📌 Requests must be made within 48 hours of delivery
For full details, please visit our Return Policy page.
Q. Do you offer refunds?
A. Refunds are only processed in specific cases (e.g., damaged or incorrect product).
For complete details, please refer to our Refund Policy.
Q. What are your shipping charges?
A.
✔ Free Shipping all over Pakistan
Q. Which courier services do you use?
A. We deliver through trusted courier partners such as:
- TCS
- Leopards Courier
- M&P
Q. How long does delivery take?
A.
📦 Delivery usually takes 3–5 working days after order confirmation.
Q. Can I order a perfume that is out of stock?
A. Yes!
You can request a pre-order by contacting us on WhatsApp or email. We’ll notify you once it’s available.
Q. How can I contact HAN SCENTS?
A. We’re always here to help:
📧 Email: hanfragrance561@gmail.com
📱 WhatsApp: 03427602608
📍 Address: Mohalla Sahiwal, PDK Road, Toor Jhelum
✨ Thank you for choosing HAN SCENTS
Your perfect fragrance is just a click away.